Sramana Mitra: I love this keeping all your innovation process tied to customers. That may yield slightly less glamorous innovation, but it keeps a good solid innovation process running. The thing that is tricky at this stage where ServiceNow is, it’s now getting to a much larger organization. It’s over 7,000 people. There are a
Sramana Mitra: One thing to remember here is that some of the most successful companies in the world have been led by Founder CEOs, whether it’s Bill Gates or Mark Zuckerberg. Steve Jobs, actually, got into a tremendously traumatic situation being fired out of Apple. By the way, the Steve Jobs that came back to
Sramana Mitra: Let’s switch gears a bit and talk about hyper growth. The SaaS industry, especially, is going through hyper growth and there are lots of great companies in the market right now that are going through hyper growth. You sit on the board on one of the most prominent of those. Tell us what
Sramana Mitra: I’m going to make a couple of points on what you said. I was talking to Head of Commercial Banking in American Express. She told me that they waited a long time before they got into this micro-lending business which companies like OnDeck and Lending Club are doing. Lending Club is peer-to-peer and
Sramana Mitra: What have you concluded, through your various assignments, in terms of process? What processes have worked for you? What are examples of best practices? Anita Sands: Let me share two. They’re related. As I look back on all of the various processes that we put in place to try and work through innovation,
Sramana Mitra: What you said reminds me of an anecdote. We have a close relationship with Intuit. This is probably a few years ago. Snapchat was incredibly hot then. I was talking to the Chief Innovation Officer of Intuit. He said, “In our innovation program, a project like that came up. We chose not to pursue
In this interview, Anita Sands discusses Corporate Innovation as it pertains to large enterprises experiencing disruptive change as well as some experiencing hyper growth. She has perspective on both, and generously shares her thoughts. Sramana Mitra: Anita, you have spent the first part of your career being a physicist. That’s a really interesting training ground
Anita Sands, Board Director at Symantec and ServiceNow, talks about corporate innovation as it pertains to large enterprises experiencing disruptive change, as well as some experiencing hyper growth. Anita has perspective on both, and generously shares her thoughts.