Sramana Mitra: The PaaS business is getting harder and harder to do because the big players are so entrenched. It’s so expensive. The stack is so expensive from an infrastructure and computing point of view. You can’t really play the PaaS game as a startup anymore. Let’s switch to what you’re seeing on the go-to-market
Muddu Sudhakar: I run a PaaS company. I used to work for VMWare. We had the Hadoop stack and catered to Java. What happened is you have to optimize it to a cloud. You need to take your PaaS and optimize to one infrastructure. If you have a proprietary NLM, it’s not going to be
Sramana Mitra: Let’s get into some of those questions. You mentioned Azure. Now, generative AI from the Microsoft camp is available on top of Azure as a PaaS for companies like Aisera to tap into. Muddu Sudhakar: We partnered with Microsoft. We use their Azure Open AI. Our algorithms and NLMs are built on Azure.
Muddu Sudhakar and I share the perspective that the real opportunity for Generative AI startups is not in building platforms but in piggybacking on other platforms. This conversation deep dives into the subject with real world examples and explores all the nuances entrepreneurs need to consider.
Sramana Mitra: Tell me more about this last use case where you take over the screen of the user and fix problems. How well-deployed is that? Muddu Sudhakar: All of our customers are using that today. We now have 75 million users worldwide. Sramana Mitra: How many customers is that?
Sramana Mitra: Can you go back to the beginning of your journey and tell me about how you got this off the ground? Where did you get the data to train from? How did you get the customers to bet on your system in the very early stages? Muddu Sudhakar: It was late 2017. The
Aisera is doing some incredibly advanced stuff with AI-driven workflow automation within the customer service space. Muddu talks eloquently about these innovations. Read on! Sramana Mitra: Let’s start by introducing our audience to yourself as well as Aisera.