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acd routing
Thought Leaders in Cloud Computing: Mike Burkland, CEO of Five9 (Part 5)
Posted on Thursday, Nov 13th
Sramana Mitra: Where do you see white spaces? Mike Burkland: If you look at the history of software and the evolution of all these cloud technologies, for the most part, most of us who have been successful in the cloud have done so by taking something that was done by legacy on-premise solutions and providing a better solution in
Thought Leaders in Cloud Computing: Mike Burkland, CEO of Five9 (Part 4)
Posted on Wednesday, Nov 12th
Sramana Mitra: It doesn’t look like it would be terribly interesting to click-down into use cases because ACD routing is ACD routing, right? Would it be worthwhile to go into any kind of use case discussion here? Are there any variations in use cases? Mike Burkland: I would like to give you a couple of
