
Europe is now home to numerous Unicorns, and investors are becoming more ambitious all the time. Despite this, some of Europe’s traditional practicality remains, and another positive development is growing ties between European investors and their American counterparts.
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Sramana Mitra: Technology-wise, you told me the story of winning one competitor and replacing them. What does the competitive landscape look like?
Sonny Tai: We never lose when we’re given a fair shake. What I mean by that is, if a customer does a pilot with us and tests our technology in earnest, we have never lost a deal. We’ve had customers where they deprioritize this initiative. There’s nothing we can do about that.
>>>Sramana Mitra: Tell me more about this last use case where you take over the screen of the user and fix problems. How well-deployed is that?
Muddu Sudhakar: All of our customers are using that today. We now have 75 million users worldwide.
Sramana Mitra: How many customers is that?
>>>Sramana Mitra: What about the first customer? Was that a managed service provider or was it an end-user?
Sonny Tai: The first customer was an end-user. Our first employee attended a private school in Chicago called Francis Parker School. They’re very forward-thinking about how they want to deploy security technology to help protect their students. This school was our first customer. We started working with them on a pilot basis in mid-2018.
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John Stewart and his co-founder have built MapAnything from Charlotte, North Carolina and Atlanta, Georgia. When we spoke in 2018, he had raised over $40 million in funding, proving that you can build sizable VC-funded SaaS businesses from anywhere. MapAnything was sold to Salesforce in May 2019.
Sramana Mitra: Let’s start at the very beginning of your journey. Where are you from? Where did you grow up? Give us some early story.
John Stewart: I’m from upstate New York. I’m from a middle class background. My mother was a stay-at-home mom. My father was in the construction business. He was an architect. I went to school in New England for Mechanical Engineering at Worcester Polytechnic Institute in western Massachusetts and graduated in 1997.
Sramana Mitra: Can you go back to the beginning of your journey and tell me about how you got this off the ground? Where did you get the data to train from? How did you get the customers to bet on your system in the very early stages?
Muddu Sudhakar: It was late 2017. The first thing to do is identify what you have to build. Having to stick with it is the key problem for us. You always need to have an initial set of customers. My initial set of customers were companies like McAfee and Zoom.
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