Today’s 563rd FREE online 1Mby1M Roundtable For Entrepreneurs is starting in 30 minutes, on Thursday, February 10, at 8 a.m. PST/11 a.m. EST/5 p.m. CET/9:30 p.m. India IST. CLICK HERE to join. PASSWORD: startup All are welcome!
Sramana Mitra: Technology-wise, you told me the story of winning one competitor and replacing them. What does the competitive landscape look like?
Sonny Tai: We never lose when we’re given a fair shake. What I mean by that is, if a customer does a pilot with us and tests our technology in earnest, we have never lost a deal. We’ve had customers where they deprioritize this initiative. There’s nothing we can do about that.
>>>Sramana Mitra: Tell me more about this last use case where you take over the screen of the user and fix problems. How well-deployed is that?
Muddu Sudhakar: All of our customers are using that today. We now have 75 million users worldwide.
Sramana Mitra: How many customers is that?
>>>Sramana Mitra: What about the first customer? Was that a managed service provider or was it an end-user?
Sonny Tai: The first customer was an end-user. Our first employee attended a private school in Chicago called Francis Parker School. They’re very forward-thinking about how they want to deploy security technology to help protect their students. This school was our first customer. We started working with them on a pilot basis in mid-2018.
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John Stewart and his co-founder have built MapAnything from Charlotte, North Carolina and Atlanta, Georgia. When we spoke in 2018, he had raised over $40 million in funding, proving that you can build sizable VC-funded SaaS businesses from anywhere. MapAnything was sold to Salesforce in May 2019.
Sramana Mitra: Let’s start at the very beginning of your journey. Where are you from? Where did you grow up? Give us some early story.
John Stewart: I’m from upstate New York. I’m from a middle class background. My mother was a stay-at-home mom. My father was in the construction business. He was an architect. I went to school in New England for Mechanical Engineering at Worcester Polytechnic Institute in western Massachusetts and graduated in 1997.
Sramana Mitra: Can you go back to the beginning of your journey and tell me about how you got this off the ground? Where did you get the data to train from? How did you get the customers to bet on your system in the very early stages?
Muddu Sudhakar: It was late 2017. The first thing to do is identify what you have to build. Having to stick with it is the key problem for us. You always need to have an initial set of customers. My initial set of customers were companies like McAfee and Zoom.
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Entrepreneurs are invited to the 563rd FREE online 1Mby1M Mentoring Roundtable on Thursday, February 10, 2022, at 8 a.m. PST/11 a.m. EST/5 p.m. CET/9:30 p.m. India IST.
If you are a serious entrepreneur, register to “pitch” and sell your business idea. You’ll receive straightforward feedback, advice on next steps, and answers to any of your questions. Others can register to “attend” to watch, learn, and interact through the online chat.
You can learn more here and register to pitch or attend here. Register and you will receive the recording by email, even if you are unable to attend. Please share with any entrepreneurs in your circle who may be interested. All are welcome!
Sramana Mitra: Does it work in alerts?
Sonny Tai: We send alerts directly to the customer in any way they want. We integrate with their existing security protocols. It depends on what the customer security system looks like. It could be that they have a security operation center which means that they typically have a staff of a few guards who are monitoring intelligence in a room full of big-screen TVs pulled up.
We also have some smaller clients like schools and other organizations. They don’t have a security operations center. We send text message alerts to their security staff.
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