
Let’s take a most obvious example: BPO companies offering large numbers of customer support agents to other businesses.
Enter AI.
>>>Sramana Mitra: They want the problem solved, and if the problem is solved by a machine; that’s perfect. Here comes the sensitive question. What does this do to the workforce? What does this do to the bottom line? What are the human resource and financial metrics of your solutions in the call center?
>>>Sramana Mitra: What are the results of these deployments?
Anthony Scodary: For instance, we have one customer that calls when you’re discharged from hospitals, and they call thousands of patients a day. Some people spend twenty minutes talking with Grace. We build all our own language and speech synthesis models, so we’re able to make this really unified, low-latency experience that sounds like a person.
>>>Sramana Mitra: Tell me a bit about the structure of these. As you were revolving from these pilots to actual deployment, sounds like your platform was strengthening. Who was doing the application layer? Was a part of your team doing the application layer or the customer’s team doing the application layer?
>>>
During this week’s roundtable, we had extensive discussion on the ideation phase of businesses. If you are going to commit 5-10 years of your life on a venture, please do so with adequate due diligence.
You can listen to the recording of this roundtable here:
For entrepreneurs interested to meet and chat with Sramana Mitra in person, please join us for an upcoming 1Mby1M Rendezvous meetup.

Sramana Mitra: Let’s trace this a little bit more granularly. When did you launch the company? When did you quit your jobs, or did you not quit your jobs? Did you start it before quitting your jobs?
Anthony Scodary: No, I quit my job in November 2012 and I think we started a day later. I think we decided we were going to do this in the fall of 2012. Nico had previously been at a video game streaming startup called OnLive in Palo Alto. Evan had sold his last company, which was called Zappedy.
>>>
For entrepreneurs interested to meet and chat with Sramana Mitra in person, please join us for our next informal meetup. If you are living in the San Francisco Bay Area or are just in town for a visit, we hope you will join us.
Location:
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Time:
Wednesday, July 17, 2024 from 5:00pm to 6:00pm PDT – REGISTER HERE
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