Sramana Mitra: How much money did you raise in 2013?
Jason Kassin: Our Series A was $20 million.
Sramana Mitra: How many companies did you acquire?
Jason Kassin: We acquired two companies. The first one was a company called Jaguar. In between, we acquired a third company, but that was of a slightly different complexion. It was a smaller acquisition that involved another raise where the >>>
Sramana Mitra: What you’re saying is the backend of the web self-service systems of phone self-service systems have gone from rule-based systems to learning-based systems.
Christopher Connolly: Right. We are at the precipice of that right now. It’s getting to the point of early adoption. It’s a very different way of thinking of how you interact with brands and how brands interact with you.
Sramana Mitra: Do the same thing for me in your employee engagement use case. What is the nugget there? >>>

Entrepreneurs in the early stages of building startups need to be aware of the myriad stages of seed funding that have emerged. By the time you’ve gone through three to five rounds of seed funding, you have spent huge amounts of time and energy (and possibly, equity). To bring yourself up to speed on the developing trends in seed funding, please listen to the following 30-minute podcast interviews with a varied group of seed investors, Angels and VCs.
Don Hutchison, Independent Investor – Don is one of the most experienced and long term Angel Investors in Silicon Valley. We discuss the trends of the industry and ways to mitigate the Series A gap that is a serious issue right now.
Entrepreneurs are invited to the 374th FREE online 1Mby1M mentoring roundtable on Thursday, November 2, 2017, at 8 a.m. PDT/11 a.m. EDT/8:30 p.m. India IST.
If you are a serious entrepreneur, register to “pitch” and sell your business idea. You’ll receive straightforward feedback, advice on next steps, and answers to any of your questions. Others can register to “attend” to watch, learn, and interact through the online chat.
You can learn more here and register to pitch or attend here. Please share with any entrepreneurs in your circle who may be interested. All are welcome!
In case you missed it, you can listen to the recording here:
Earlier this week, ITSM provider ServiceNow (NYSE: NOW) reported its third quarter results that surpassed market expectations. But the market was not pleased with the performance and the stock slid nearly 5% post the announcement. It is a small bump considering that the stock has climbed nearly 60% since the start of the year.
Sramana Mitra: A couple of questions. When did you hit the million dollar mark from the point you started? What metrics did you raise funding with?
Jason Kassin: I’m not exactly sure, but it was probably around 2007 that we hit that threshold. At that time, we didn’t think it was some magical threshold. The metrics that we used when we received our funding was what we had booked as recurring revenue at that time and what we were forecasting to be the recurring revenue based on a certain retention rate of the current customers and new customers coming on board. >>>
Mark Achler, Managing Director, MATH Venture Partners, discusses their investment strategy and the industry trends.
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