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CrowdSourcing
Thought Leaders In Cloud Computing: Social CRM and Crowd Sourcing
Posted on Tuesday, Sep 20th 2011
There are many trends hitting large enterprises at the moment right in their bellies. Within the broad sphere of cloud computing, with the adoption of the social Web, one of these trends is crowd sourcing. The business function that is most acutely impacted by this trend is CRM. All the way from marketing to sales to customer support, the social CRM trend is becoming an avalanche, and for some industries the implications bear particularly serious consequences.
