Zendesk (NYSE: ZEN) recently announced its second quarter results that were ahead of the market’s forecast. The company is still not providing an outlook for the year but remains confident of crossing its targeted billion-dollar revenue milestone this year.
According to a recent market report, the global cloud-based contact center market is projected to grow 25% annually from $6.80 billion in 2017 to $20.93 billion by 2022. Billion Dollar Unicorn Five9 (Nasdaq: FIVN) is a pioneer and leading provider of cloud software for contact centers.
These days, Silicon Valley is not the darling of the world anymore. Rather, it is facing a techlash for all sorts of issues. The foremost among these is automation and the prospect of robots destroying the livelihoods of people en masse. Of Artificial Intelligence becoming a threat to humankind. All over Silicon Valley, in Board Rooms and
We saw Star Wars: The Last Jedi last week. It feels dated. All these alternate realities are essentially religious stories, which is why they’ve achieved cult status. I love Harry Potter. Some love Lord of the Rings. All good vs. evil stories in epic style. I’m in the mood for post-religious stories. The world isn’t black and white. It’s full
Right now, we’re still processing the 2016 US Presidential election, and focusing on blue-collar job losses that led to Trump’s victory. But the truth is, within the next election cycle or two, we will see the pain being felt not only by blue-collar workers, but also white-collar folks. Inequality: Technology & Automation: In the 30-50
India’s development over the last two decades owes a lot to globalization and IT outsourcing from the West. Today, the Indian IT-BPO industry employs 3.7 million people. A large portion of this is relatively low skilled, or at least mid-range skilled positions. Artificial Intelligence, it seems, will deliver on its promise on many vectors. Low-skilled
I have written several pieces under The Future series title. Here’s a recap: – The Future – Genetic Engineering? – The Future – Destructive Technology Trends – The Future – End Of Capitalism – The Future – The Problem With Longevity – The Future – Technology Without Philosophy – The Future – The Most Important Entrepreneurial Challenge
The world is becoming a hopeless, dangerous place for people who do not have high-end skills. Anything and everything that can be automated, we can assume, in the next 30-50 years, will be automated. That leaves vast numbers of people of out the workforce, unable to acquire high-end, non-automatable skills. They simply do not have