The market is full of companies facing velocity issues due to high churn. Somehow or the other, they may have managed to sell subscriptions to enterprises, SMBs or individuals.
Sramana Mitra: Let’s go back to your company building. You bootstrapped for a year and a half to product. Then you had started getting these paid pilots. Did you raise any money or is it fully bootstrapped all along?
I once worked on a company that was #4 in its market. The market itself was actually two different markets, one smaller, and one very large.
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Another scenario I am encountering in my discussions is that of the inability to explain what the company does. In the best case, the company is able to close deals.
Let’s take a most obvious example: BPO companies offering large numbers of customer support agents to other businesses. Enter AI.
Sramana Mitra: They want the problem solved, and if the problem is solved by a machine; that’s perfect. Here comes the sensitive question. What does this do to the workforce? What does this do to the bottom line? What are the human resource and financial metrics of your solutions in the call center?