Posted on Friday, Nov 13th 2020
Communications PaaS player Twilio (NYSE: TWLO) continues to see stellar results amid the current pandemic. The company continues to invest wisely in product development and even acquisitions.
For the third quarter, Twilio’s revenues grew an impressive 52% to $448 million, surging ahead of the market’s forecast by 10.74%. EPS was $0.04 per share, shattering the market’s expectations of a loss of $0.04 per share.
Among key metrics, its active customer accounts grew 21% to 208,000. The company ended the quarter with 3,664 employees. Dollar-Based Net Expansion Rate, which is calculated using total revenue, was 137% compared to 132% a year ago.
Twilio expects to end the fourth quarter with revenues of $450-$455 million which was significantly ahead of the Street’s forecast of $428 million.
Twilio’s Growing Product Portfolio
During the quarter, Twilio announced several new products. Earlier this quarter, it announced Twilio Flex ecosystem, a suite of services built around its programmable contact center offering that allows customers to access more than 30 validated solutions from partners such as Google, Salesforce, Zendesk, and Calabrio. The solutions are aimed at helping its customers accelerate contact center projects.
With the current global lockdown conditions, there has been an increased demand for video communication. To cater to this demand, Twilio released a free version of its product called Twilio Video. It also released Twilio Video WebRTC Go for peer to peer video communication. For the IoT segment, Twilio announced Twilio Microvisor, a device connectivity platform that simplifies the building for IoT. Microvisor runs on a connected device to create a secure service with the capability to connect to different types of networks, such as WiFi and cellular.
Besides product enhancements, Twilio also recently announced its intent to acquire San Francisco-based Segment, a customer data platform. Segment enables both developers and organizations to integrate customer data from every customer touchpoint and every record system, thus empowering marketing and sales and services leaders with meaningful information. The data it collates is analyzed to deliver insights needed to design and build relevant and impactful data-driven customer engagement.
Twilio plans to leverage the acquisition to deliver a solution that will allow businesses to make their customer engagement across all channels more personalized, timely, and impactful. Prior to the acquisition, Segment was privately held and had raised $283.7 million in funding from seven rounds. Its investors included e.ventures, Meritech Capital Partners, Thrive Capital, GV, Y Combinator, Accel, Sapphire Ventures, New Enterprise Associates, and Thrive Capital. Its last funding round was held in April last year when it raised $175 million at a valuation of $1.5 billion. Twilio is expected to have acquired Segment at $3.2 billion. Segment does not disclose its financial performance.
Twilio’s PaaS Strategy: Platform or API
As I have said earlier,
Twilio is a classic example of how to successfully leverage the PaaS ecosystem to diversify revenues. It has always been supportive of developers building on its platform to help deliver enhanced communications offerings. It runs a marketplace that allows developers to not only sell their apps, but also Add-ons. Add-ons are pre-integrated modules that can be deployed for other applications. Twilio’s PaaS Strategy: Developer Community
Twilio has been very focused on supporting its developer community. It helps the developer teams enhance their Twilio skills and leverage the platform to drive sales for their apps and integrations. Besides the usual commercial support,
Twilio also supports the community through its Impact Corps group. The Impact Corps is a volunteer developer network where Twilio connects passionate developers with nonprofits and social enterprises that need their help to build high impact Twilio-powered solutions. Twilio’s PaaS Strategy: Marketplace and Metrics I had met its CEO, Jeff Lawson in 2014, and even back then, the company had over 400,000 developers building on its platform. In May 2019, that number had grown to over 5 million developer accounts who were building apps that managed use cases ranging from helping combat forest fires to building viral marketing campaigns for music superstars. A recent article suggests that the number is now over 10 million developers globally. Last year alone, the company had done over 180,000 production deployments and it continues to build on that. It, however, doesn’t provide the metrics for marketplace revenue or the commission it charges for its platform. It should.
Its stock is currently trading at $285.67 with a market cap of $45.8 billion. The stock had climbed to a 52-week high of $341.70 in October. It has recovered from the 52-week low of $68.06 that it had fallen to in March this year amid all the market turbulence.
Photo credit: Ken Yeung /Flickr.com. This segment is a part in the series : Cloud Stocks . Smartsheet Acquiring Bootstrapped Startups to Drive Growth . Bootstrapped Unicorn Atlassian is Acquiring Capital Efficient Startups . Netflix Price Hike Ruffles Competition . How Will Carbon Black Differentiate? . ServiceNow Grows Through Addition of Capital-Efficient Startups . Zendesk and Freshworks Follow Different Acquisition Strategies . Tableau Grows Through Small Acquisitions . Open Platform Strategy Stands Intuit in Good Stead . Will GoDaddy Follow the PaaS Route? . Adobe Delivers Via PaaS More »» . A Look at Oracle’s 2018 M&A Activity . What Apps Will Drive More Traction for Cloudera? . Slack's App Focus Will Be Key to Post-IPO Success . IBM Counts on its Cloud and Platform for the Turnaround . Atlassian Acquires From its PaaS Marketplace . What Should SAP Acquire to Triple its Value by 2023? . Expect ServiceNow to Acquire From App Marketplace . Should Alarm.com Follow a PaaS Strategy? . How Upwork Can Leverage the Virtual Company Trend . Qualys Scouting For Acquisitions . Should SAP Acquire Zendesk or Freshworks? . HubSpot Counts on its API Strategy . SurveyMonkey Eyes Acquisitions for Growth . Workday Wants to Disrupt Cloud Computing Using Machine Learning . Einstein and Open-Source Platform Lead the Charge for Salesforce . DocuSign Prepares to Beat Rival Adobe . Veeva Soars, But Dassault Acquires Medidata for $5.8 Billion . Tableau Acquisition Signals Massive Analytics Push for Salesforce . Oracle Joins Hands with Microsoft to Take on Amazon . GoDaddy is Making Strategic Acquisitions for the Next Level of Growth . Alteryx Sees Strong Momentum . Adobe Leveraging Magento and Marketo to Deliver Blockbuster Performance . Is Slack Overvalued? . How Will Cloudera Address the Competition? . Zoom is Not Bothered by Cisco or Microsoft . Domo Counts on Enterprise Revenue for Growth . 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IBM Banks on AI . Time For Skepticism with Netflix . SAP Riding High on the Cloud . Amazon's Faster Shipping Hurting its Earnings . ServiceNow CEO Change Signals Focus on Acquisitions . Will Google Acquire Fitbit? . HubSpot Focuses on Its Platform . BlackLine Partners with Google Cloud . Rapid7’s Focus on Cloud SIEM Pays Off . Splunk Bets Big on Data Streaming . Intuit's QBO Scores Big . VMware Builds Up With Acquisitions . Palo Alto Targets $5B Revenue by 2022 . Workday Targeting Procure-to-Pay Cycle . Will Salesforce Acquire DocuSign? . Okta Targets Enterprise Customers . MongoDB Eyeing China With Alibaba Partnership . Twilio Counts on API Upgrades for Growth . Adobe Revs up its Experience Platform . Top 20 for 2020 . Anaplan Sees Expanding Use Cases . Dropbox Gears Up to Regain Lost Valuation . Forescout Fails to Deliver . Enterprise Bet Pays Off for SurveyMonkey . SAP Bets Big on Experience Management . Twilio Steps up Investment in 2020 to Preserve Growth Momentum . Zendesk, Freshworks Focus on Marketplaces and Integrations . Proofpoint Targets Insider Threats Through Acquisition . RingCentral's Powerful Partner Strategy Would Augment with PaaS . Qualys Counts on Google and Microsoft for Growth . Shopify Soars on Improved Merchant Offerings . HubSpot Believes in the Importance of PaaS . BlackLine Remains Focused on SAP Integration . Recently Public Cloudflare has New Edge . GoDaddy is on a Shopping Spree . Intuit Targets Online User Base Through Acquisition . Should Palo Alto Networks Acquire ZScaler? . Why Salesforce Buying Vlocity Proves the Growing Importance of PaaS . Datadog Performing Well Post Recent IPO . Workday Should Open Up About its PaaS Success . Anaplan Focuses on API Connectors for its Platform . Veeva . Five9 Strengthens its PaaS Focus . RealPage Brings AI and SaaS to Real Estate . Splunk Should Open up About its PaaS Metrics . Okta Benefiting from App Diversity . Oracle Sees Growth Momentum . Xero Focuses on a PaaS Strategy . DocuSign Resilient to COVID-19 . Smartsheet Looking up to Enterprise Customers for Growth . Paylocity Delivers Solid Results . Q2 Holdings Expands TAM with Acquisitions . New Relic Focuses on PaaS . AppFolio Leverages AI for Product Enhancement . Will Adobe Open Up About its PaaS Statistics? . Change Healthcare Pushes APIs . Dropbox Needs to Share API Metrics . Upwork Improves Monetization . MongoDB has Miles to go . Nutanix Needs to Define a PaaS Strategy . Cloudera Focuses on Hybrid Cloud . Atlassian Gears Up for Growth, Unfazed by Covid-19 . Shopify Helps Merchants Pivot to Online Stores . ServiceNow Steady in Turbulent Seas . RingCentral Sees Strong Traction . Twilio Hits 52-Week High Amidst COVID Crisis . HubSpot Lowers Outlook Amidst Virus Concerns . Proofpoint Acquiring Even Amidst Crisis . BlackLine Looks Solid In The Face of Covid-19 . GoDaddy Continues to Acquire . Qualys Expands Cloud Offerings to Soar to New Highs . Zendesk Struggling Amidst the Downturn . Alteryx Bounces Back Despite Low Outlook . Palo Alto Networks Continues to Acquire . Workday Extends its PaaS Strategy . Splunk Rides High on Cloud Initiatives . Salesforce Partners with Workday to Address the New Normal . Veeva Scales New Highs . Is Smartsheet’s Pullback a Buying Opportunity? . MongoDB Soars Even in the Crisis . Okta Reiterates Outlook . Is Anaplan a Prospect for Oracle, SAP? . Oracle Relies on Autonomous Offerings . Adobe Shifts its Focus . Paycom Confident Under Current Conditions . DocuSign Soars to Record Highs . Paylocity Acquires Amid Crisis . Datadog's Integrations and Upgrades Help it Soar . AppFolio Improves Offerings for Current Conditions . SurveyMonkey Should Get Into PaaS . Model N Soars to a Record High . Appian Focuses on RPA for Growth . Slack Beefs up its Portfolio . Coupa Expands into Treasury Services . CrowdStrike Soars to Record Highs . Guidewire Expands Cloud Offerings . Dropbox Should Focus on PaaS . Talend Expands Data Offering Through Partners . IBM Expands Cloud Partners . One Medical Supports COVID-19 Care Digitally . Microsoft Rides High on Teams and Gaming . Investors Say Yes to nCino’s IPO . Nutanix Focuses on Government and Media Verticals . SAP Rethinks Qualtrics Acquisition . Tenable Expands Into Industrial Cyber-Security . ServiceNow Expands Ties with Zoom . Cloudera Powers its Data Platform with Partnerships . Atlassian Continues to Acquire from PaaS Ecosystem . Shopify Soars to an All-Time High . The PaaS Landscape . HubSpot Focuses on the Enterprise Segment . GoDaddy Restructures During COVID . Akamai's Security Solutions Thriving . BlackLine Needs a PaaS Strategy . Twilio - A Successful PaaS Story . Zendesk Invests in the Future . Qualys Continues to Acquire Indian Startups . ZoomInfo Lists Despite COVID-19 . Analysis of Alteryx PaaS Strategy . Fastly Needs to Diversify from TikTok . Way to Go, Salesforce . Intuit Continues to Acquire . VMware Continues Buying Spree . Analysis of Five9's PaaS Strategy . Okta Expands Alliances to Attract Enterprises . Palo Alto Continues to Acquire . Analysis of Splunk's PaaS Strategy . BigCommerce Goes Big with IPO . Analysis of Workday's PaaS Strategy . Analysis of Anaplan's PaaS Strategy . Bill.com Sees Strong Demand . Analysis of MongoDB's PaaS Strategy . Analysis of Wix's Platform Strategy . New Relic Product Upgrades Deliver Growth . What Should Proofpoint Acquire? . Smartsheet Should Follow Atlassian’s Example . Adobe's Relentless Growth Continues . SurveyMonkey's PaaS Prospects . DocuSign Acquires Amid COVID . Paylocity Counts on Video . The Unstoppable Veeva . Magic Software Acquires to Expand in Europe . What Can Cloud Startups Do To Raise Seed Capital in 2021? . Guardant Seeks to Disrupt Oncology Testing . Dropbox Adds Security Capabilities . Domo Growing Steadily . Nutanix Focuses on the Hybrid Cloud . IBM Fails to Impress . Microsoft’s Partnership with Tom Siebel’s C3 AI is Intriguing . ServiceNow Well-Positioned for Digital Transformation . Analysis of Shopify’s Long Term Strategy . HubSpot Rethinks Pricing Model to Support Businesses . Akamai Investing in 5G Security Solutions . Twilio Should Provide Developer Marketplace Revenue Metrics . How can Alteryx Improve its PaaS Strategy? . Partnerships Ringing in Growth for RingCentral . Five9 Focuses on AI-based Contact Centers . Nutanix Builds a Kubernetes PaaS . Workday and Anaplan Executing Well Amid Pandemic . BlackLine Expands in Order-to-Cash Market . Zoom Investing in Security . Splunk is on a Shopping Spree . Veeva Sees Customer Momentum . Palo Alto Networks Has Missed the Window to Buy Zscaler . Can Okta Keep the Momentum Going? . Adobe Acquires to Address Growing Market Opportunity . nCino's AI Products Help it Soar . Analysis of Pure Storage’s Portworx Acquisition . Analysis of Coupa's LLamasoft Acquisition . Analysis of ZoomInfo’s Everstring Acquisition . Q2 Holdings at a New High . Data Breach Drives Cloud Security Stocks to Record Highs . Should Zoom Acquire Smartsheet? . New Relic Needs to Accelerate PaaS Strategy . Proofpoint in the Cyber Attack Aftermath . Talend Focuses on Data Reliability . Medallia Continues to Acquire . Lemonade and Root Disrupting the Insurance Industry . The Key to PagerDuty's API Strategy . CrowdStrike Gears up to Tackle Security Breach Concerns . Everbridge Widens Products and Partnerships . Cornerstone OnDemand Expands Product Line-up . Alarm.com Expands Products to Address Competition . Sumo Logic's IPO Going Strong . Cloudera Grows Through Acquisition . IBM Trying and Failing to Reignite Growth . Box Knows it's All About PaaS . Bill.com Focuses on Mobile and AI . DocuSign Leverages AI in Product Innovation . Atlassian Makes over $100M in PaaS in 2020 . PaaS Strategy Makes Unity IPO Soar . ON24 Goes Public with $42B TAM as Covid Puts Webinars and Virtual Events Front and Center . Amazon After Jeff Bezos . ServiceNow Firing on All Cylinders But One . Snowflake Focuses on Developer Community for Growth . Is SAP Acquiring Alteryx? . Qualys Focuses on SaaS App Security . SurveyMonkey Remains Focused on APIs, ISV PaaS Still Missing . Domo Needs to Open up About PaaS Metrics . Like Wix, GoDaddy Needs to Focus on PaaS . Datadog on an Acquisition Spree . Twilio Soars, Focuses on Social Initiatives . HubSpot Expands Content Offering Through Acquisition . Zendesk Adds Products, While Freshdesk Keeps Acquiring . Shopify and BigCommerce Building API-based Ecosystems . RingCentral Acquires and Adds Partners, But PaaS is Still Missing . Acquisitions and Product Upgrades are the Mantra for Palo Alto Networks . Salesforce can Transform Slack PaaS, But Acquisition Still Pending . After Acquisitions, Five9 Focuses on Channel and Network Partnerships . Workday Drives Enterprise Use Cases Through PaaS, as Anaplan Taps Into Consultants . C3.ai Should Do ISV Focused PaaS . Splunk on the Right Track with Cloud and PaaS . Veeva Sets an Example, Transitions to a Public Benefit Corporation . BlackLine is Targeting A/R Automation Market . Okta Targets $25B Customer Identity Market with Acquisition . Teradata Trying to Reinvent Itself on the Cloud . Dropbox Acquires, But Competition Remains Stiff . Smartsheet Focuses on Partners, and not on ISVs . MongoDB has Huge Room to Grow in $97B Market . Cloud and Platform Expansion Continues at Nutanix . Rapid7 Targets $1B ARR by 2025 . DocuSign Exploring Unprecedented Digital Signature Offerings . Tenable Continues its Acquisition Spree . SolarWinds Attack Driving Zscaler's Stellar Performance . Zoom Should Report Developer Ecosystem Metrics . DigitalOcean Goes Public with a Strong ISV PaaS Strategy . Dynatrace Competing with Rivals by Simplifying DevOps . Talend Becomes a Private Firm, Once Again . Everbridge Focuses on the Government Sector . Analysis of Fastly’s Signal Sciences Acquisition . Cloudera Focuses on Machine Learning for Verticals . Medallia Acquires to Expand Digital Experience Analytics . PagerDuty Sees Market Expand Beyond ITOps . Bill.com Expanding Payment Offerings for Small Businesses . Alarm.com's Product and Partner Portfolio Helps Address Competition . Sumo Logic Counts on Acquisition and Product Upgrades . Analysis of Crowdstrike’s Humio Acquisition . IBM's Transition to a Hybrid Cloud and AI Company . Analysis of Box's Acquisition of SignRequest . ON24 Should Look at Consolidating MarTech SaaS . Snowflake Exploring AI for Data Warehousing Capabilities . Unity Software Focuses on Digital Marketing with RestAR Acquisition . Tuya Counts on PaaS for Growth Within IoT . ServiceNow Continues to Acquire, Partner, and Integrate . Atlassian Expands Beyond IT Teams to Enterprise-Wide Offerings . Google's Growth Continues Despite Regulatory Concerns . Analysis of Microsoft's Acquisition of Nuance . Amazon's Ad Revenue on the Rise . Alteryx Focuses on the User and Partner Community . Qualys Expands Endpoint Security Offerings . SurveyMonkey Investing in AI and ML Tools . GoDaddy Expands Registry Catalog . Wix Goes on an Acquisition Spree . Analysis of Twilio's Zipwhip Acquisition . HubSpot's PaaS Ecosystem Revenues Expected to Grow Rapidly . Zendesk's Products Help Increase Average Deal Size . Shopify Focuses on Social Commerce . Pure Storage Expansion into Hybrid Cloud Fueled by Portworx Acquisition . Salesforce Leverages Mulesoft and Tableau Acquisitions Successfully . Workday Gearing up for Post Pandemic IT Spend Increase . Veeva Pushing Forth to $3 Billion by 2025 . Anaplan Expands Vertical Offerings . Analysis of Palo Alto's Bridgeview Acquisition . Nutanix Expands Government Vertical Offerings . Okta Expanding Government Sector Capabilities . Analysis of Splunk's TruStar Acquisition . Smartsheet Remains Focused on Integrations . Five9's Partnerships Translating to Product Innovations