Today’s 291st FREE online 1M/1M roundtable for entrepreneurs is starting in 30 minutes, on Thursday, January 28, at 8:00 a.m. PST/11:00 a.m. EST/9:30 p.m. India IST. Click here to join. All are welcome!
Artificial Intelligence startups are very hot these days. Read how Dave Copps has built Brainspace from Dallas. Sramana Mitra: Let’s start with the very beginning of your story. Where are you from? Where were you born, raised, and in what kind of background? Dave Copps: I was born and raised in Dallas, Texas. My dad
Sramana Mitra: If you were to synthesize that, what makes people successful in a dental office? Greg Moran: This is for one company. I think there is a universality to this. What makes somebody successful in a fast-paced retail environment is nothing that isn’t intuitive. It’s really about the customer service focus. It’s about their judgement
Online first or classroom first? This discussion delves into the design principles of the two models. Sramana Mitra: Let’s start by introducing our audience to yourself as well as to the Digital Learning initiative at Harvard. Bharat Anand: I’m a Professor in Strategy at Harvard Business School. I also served as Faculty Chair of our
Sramana Mitra: Let’s say we have a customer support representative who’s answering a call and looking at the knowledge base to look for information, what does that customer support agent find in your system that he would not find through a RightNow system? Louis Tetu: I’ll give you a practical example. Let’s take GoPro cameras who we work
As I wrote in my recent article, 10 Must Read Posts on Women and Entrepreneurship, I am concerned that the public discourse on feminism is veering in a victim-oriented direction, something I don’t care for. As a follow-up to that post, I would like to introduce you to ten women who have raised venture capital
Sramana Mitra: You described the outcome but you haven’t described how you do it. Greg Moran: The way that we would work with organisations like that is, we would go in and basically collect data around job and culture fit, and to help determine why somebody is successful in a given role in an organisation. What
Louis Tetu: Marketing is also a dominant functional area. We do a lot of work around CMS or web content management in delivering, more so than search, intelligent search using, in that case, machine learning and crowd analytics to deliver better relevance. We’re involved in areas such as sales to consolidate customer information within CRM.