David Schmaier: The best customer experiences are industry-specific and they’re omni-channel. I might want to go to the website. You might want to call a company via the contact center. My colleague might want to walk into a retail store. What customers are starting to expect is I go on the website on my iPhone and
Sramana Mitra: Talk to me a little bit about WordPress versus DreamHost. WordPress is also open source. It’s also extensible. It’s extremely popular. What’s the distinction between the two? Simon Anderson: DreamHost is the platform upon which WordPress runs. We are a contributor to WordPress code. Members of our team participate actively in the release
Sramana Mitra: In 2007 when you introduced this new channel, how much did Amazon do? Steve Acree: Amazon, at the get-go, didn’t do a whole lot. In the first month, it sold about 10 items. By the six-month mark, it was doing about $10,000 a month in sales. After about 12 months, it was doing about
Sramana Mitra: Let’s double-click down on your industry. Help me understand the before and after. I understand you said they’re either on-premise or on the cloud, and they’re not on the cloud with industry-specific work flows. Let’s double-click down on that concept. What kinds of systems were they using? What kind of systems are you
Sramana Mitra: Let’s actually double-click a little bit into the core use cases that your company enables. Pick whatever client that you want to double-click down into. Walk us through the value proposition and the problem you are solving. Simon Anderson: Our core platform product is our website hosting platform where a customer can sign
Sramana Mitra: What really clicked in gear in 2003? If you look 12 years back when you decided that this was where you’re going to spend your time, what clicked in gear? Steve Acree: Just the idea that everybody is moving to the Internet. They’re interested in eBay and Amazon. I had really good success
David was on the founding team of Siebel, back at the very beginning of the CRM industry. Now, with Vlocity, he is focusing on the next wave of industry-specific cloud solutions. Excellent discussion on the future of enterprise software. Sramana Mitra: Let’s start with introducing our audience to the company and also to yourself. David
The topic of this discussion is OpenSource Content Management and its evolution. Sramana Mitra: Let’s start with some introduction about yourself and DreamHost. Simon Anderson: I’m the CEO of DreamHost. We are a cloud computing web hosting company that tries to be radically different in the industry and has done so for about 17 years