Digital technologies — mobile, social, big data and cloud — are disrupting businesses everywhere by revolutionizing the role technology plays in our everyday lives. This report from Gartner features the top IT trends and predictions for 2015. For this week’s posts, click on the paragraph links.
Bob Dufour: It’s having someone who can start understanding the psychology of that consumer and the opportunities presented to digital retailers. At least in my experience, that’s a big missing gap for somebody who really understands those needs during that journey, especially as millennials start taking hold and as their purchasing power gets bigger. I think they’re
Sramana Mitra: By the time you went to raise this $2.4 million, you had customers? Joshua March: Yes, we had customers. It was still early on. We then sold the agency. In early 2012, we succeeded in selling the agency to a larger agency. Sramana Mitra: How much did you get for the agency? Joshua
Bob Dufour: Another one that we see a lot is the ability to easily connect partners. I think there’s a technical integration opportunity out there for showing how people can connect. Those are all tied together. Having the products in this ancillary space, having the product suppliers, being digitally enabled, and having technical connections that
Sramana Mitra: At that time when you were going through this thought evolution, I imagine you must have done some competitive analysis. All these companies like RightNow and people who came at it from the customer service side were also discovering that they needed to do this. They need to support customer service from the
Sramana Mitra: In terms of trends, is there anything else that you want to share? Bob Dufour: I think for me, it’s digitalization driving price transparency accelerated by these aggregators, and the importance of having ancillary strategy. Sramana Mitra: What are some of the open opportunities in the general space that you would encourage entrepreneurs
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Entrepreneurs are invited to the 254th FREE online 1M/1M roundtable mentoring session on Thursday, April 9, 2015, at 8 a.m. PST/11 a.m. EST/8:30 p.m. India IST. If you are a serious entrepreneur, register to “pitch” and sell your business idea to Sramana Mitra. You’ll gain straightforward feedback, advice on next steps, and she’ll answer any