Thought Leaders in E-Commerce: Eugene Laney, Head of International Trade Affairs at DHL Express (Part 5)

Sramana Mitra: Any other trend that you want to discuss? Eugene Laney: I just want to point out a study where we looked at the trends in global e-commerce. Some of the more interesting trends pointed to the importance of finding a market. We noticed that a lot of the goods that are sold out

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Building Large Scale Enterprise Software Companies: Louis Tetu, Founder of Taleo, CEO of Coveo (Part 3)

Sramana Mitra: In the case of HP as the anchor tenant, were they paying you? Louis Tetu: They were in exchange for significant development capacity and applications suited to their needs. Of course, we had the framework for that. As I said, we went to them with a concept of digital competence profile. That was a significant

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Thought Leaders in Big Data: Frank Bien, CEO of Looker (Part 2)

Frank Bien: We’ve found that organizations have now stored lots of data, but trying to layer on the traditional BI tools hasn’t really worked. I think as we look across our customers, that’s a constant theme. A great customer story would be one of our earlier customers like HotelTonight who are doing same day hotel bookings. They’re really

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Thought Leaders in E-Commerce: Eugene Laney, Head of International Trade Affairs at DHL Express (Part 4)

Sramana Mitra: Essentially, what you’re saying is, there could be another third-party logistics provider involved that is handling all the fulfillment and inventory. You do the shipping part. At the same time, you still work directly with the website owners and not with the fulfillment players. Eugene Laney: Depending on the needs of the customer,

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Building Large Scale Enterprise Software Companies: Louis Tetu, Founder of Taleo, CEO of Coveo (Part 2)

Sramana Mitra: How long did you stay at Baan? Louis Tetu: I stayed at Baan until 1998. The dynamics of Baan at that time, without going into too much detail, had changed quite a bit. Several of us left. Several started other companies. I was 34 years old. I was doing some investments in multiple

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Thought Leaders in Big Data: Frank Bien, CEO of Looker (Part 1)

How far are we from software making decisions based on Big Data rather than human data scientists having to make those decisions? Let’s see what Frank Bien, CEO of Looker, has to say. Sramana Mitra: Let’s start by introducing Looker and yourself. Tell us what you do. What’s the company all about? Frank Bien: I’m

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Thought Leaders in E-Commerce: Eugene Laney, Head of International Trade Affairs at DHL Express (Part 3)

Sramana Mitra: What are your observations then? These small one or two-people e-commerce merchants who are sitting on top of third-party logistics providers, are they then working directly with DHL Express or is there another layer of third-party intermediary before you come in to the picture? Eugene Laney: They’re very dependent on us. Sramana Mitra: Who’re

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Building Large Scale Enterprise Software Companies: Louis Tetu, Founder of Taleo, CEO of Coveo (Part 1)

This interview gives us an opportunity to speak with a seasoned enterprise software entrepreneur who has founded and scaled a number of companies, including Taleo that went public, and was eventually acquired by Oracle for $1.9 billion. Sramana Mitra: Let’s start at the beginning of your personal story. Where are you from? Where were you

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