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Thought Leaders in Mobile and Social: Interview with Dan Hickey, SVP of Products at Alliance Health (Part 6)
Sramana Mitra: I am talking about doctors helping in that engagement process. I think doctors have the issue of prescribing something to the patient, but the patient doesn’t do what has been prescribed. Then the doctor can’t help. Dan Hickey: That is right. I heard an example the other day where a doctor said, “When
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Outsourcing: Interview with Harley Lippman, CEO of Genesis10 (Part 7)
Sramana Mitra: I find that attrition is one of the biggest problems in the industry because any learning or domain expertise that you develop in the person walks out the door once that person walks out the door. Harley Lippman: When that happens, there are unintended consequences. Someone leaves, for example. Now you have to
Building a Pre-IPO SaaS Company: Chris Cabrera, CEO of Xactly (Part 5)
Sramana: The period over which you have built your company is also the same time as the emergence of SaaS. What was the hardest aspect of scaling on the customer side? Chris Cabrera: In the early years there was a lot of skepticism of SaaS. In the early days we were relegated to companies that
Outsourcing: Interview with Harley Lippman, CEO of Genesis10 (Part 6)
Sramana Mitra: What I am trying to do is capture the trends. I think the trend is that there is work coming back to the U.S. That is a real trend, and one that I forecast five years ago. If you are interested, you should read the article in Forbes called “The Coming Death of
Thought Leaders in Mobile and Social: Interview with Dan Hickey, SVP of Products at Alliance Health (Part 5)
Sramana Mitra: When you look at what happens in the industry, mobile, social, and technology in general are impacting the healthcare industry in a big way. What are some of the key trends you observe? Dan Hickey: I think it is the big push in healthcare right now. It is being done in a very
Building a Pre-IPO SaaS Company: Chris Cabrera, CEO of Xactly (Part 4)
Sramana: Did you build the product around the five companies who indicated they would purchase your solution? Chris Cabrera: We took all of that into consideration. Of the five companies that we showed to the VCs we ultimately ended up closing four of those companies. It worked out very well and that is what allowed
Outsourcing: Interview with Harley Lippman, CEO of Genesis10 (Part 5)
Sramana Mitra: The only question mark would be the skill set, whether the skill set is still contemporary or not. Harley Lippman: That is true. It all depends on how long they have been out of work, what skill sets they have, etc. If you are dealing with legacy systems and there is an increasing
Thought Leaders in Mobile and Social: Interview with Dan Hickey, SVP of Products at Alliance Health (Part 4)
Sramana Mitra: What do you make people do? Somebody who is depressed, is that person engaging? Dan Hickey: They are engaging with others. They are sharing stories, motivating each other, helping each other, etc. Empathy in communities goes a long way.
