Thought Leaders in Mobile and Social: Alex Bard, VP and GM of Desk.com, a Salesforce Company (Part 2)

Sramana Mitra: This is not an easy problem to solve. It’s not easy to do social customer support, right? Alex Bard: Well, it depends. The way we think about it is – and this is if I was giving advice to an entrepreneur or business – you have to start by listening and understanding that

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Building a $50M Profitable Social Network Focused on Discovery: Greg Tseng, CEO of Tagged (Part 6)

Sramana: Where are you at in terms of revenue? Greg Tseng: We did $43 million in revenue last year. We are currently on a $50 million run rate. Sramana: What are the levers in the business at the moment? Greg Tseng: At the highest level, it is growth in the registered user base. Based on

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Thought Leaders in Mobile and Social: Alex Bard, VP and GM of Desk.com, a Salesforce Company (Part 1)

Desk.com was founded in 2009 under the name of Assistly. The company released the premiere version of its Desk.com product in September 2010. By September 2011, the company had been acquired by Salesforce.com and Desk.com became one of many offerings that Salesforce.com provides for its international clientele. Sramana Mitra: Hi, Alex. Let’s start with a

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Building a $50M Profitable Social Network Focused on Discovery: Greg Tseng, CEO of Tagged (Part 5)

Sramana: Do you facilitate discovery across regions, or do you make recommendations within the same region? Greg Tseng: We do both. Geography is one of many factors. It is possible to have a really great connection in other factors that do not include geography, and we do see a number of cross-regional connections happening. Sramana:

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1Mby1M Deal Radar 2012: Early Growth Financial Services, San Francisco, California

Not everyone is good at accounting and finance, and as a company begins to grow, keeping track of finances becomes a job that requires more than one or two people to complete. That’s where companies like Early Growth Financial Services (EGFS) come in. Early Growth Financial services and its more than 30 employees provide companies

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Building a $50M Profitable Social Network Focused on Discovery: Greg Tseng, CEO of Tagged (Part 4)

Sramana: Is your virtual currency applied to games? Greg Tseng: You can convert it to Pets cash or you can buy gifts. Within Meet Me, you can buy gifts so that more people can meet you. Today our virtual currency business line has become more profitable than our advertising business line. Sramana: I hate advertising

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Building a $50M Profitable Social Network Focused on Discovery: Greg Tseng, CEO of Tagged (Part 3)

Sramana: What is your market segmentation? Greg Tseng: We are available all over the world for all ages 13 and over. Our average age now is in the 30s. Sramana: Let’s go back to 2007, when you made the pivot into social discovery. How many users did you have? Greg Tseng: We had around 50

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October 11th – Openings To Pitch At 144th FREE Online 1M/1M Roundtable

Entrepreneurs are invited to the 144th FREE online 1M/1M roundtable on Thursday, October 11, 2012, at 8:00 a.m. PDT/11:00 a.m. EDT/8:30 p.m. India. If you are a serious entrepreneur, register to “pitch” and sell your business idea to Sramana Mitra. You’ll gain constructive feedback and she’ll answer any of your questions. Others can “attend” to

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