There are some who think that technology will somehow follow the same path as the dot com industry. But I don’t think that’s the case at all, and apparently, neither does blogger Chris Dixon. While it’s true that some tech companies may someday fade away or collapse, the technology industry itself will continue to thrive
SM: Do you see migration happening from Europe, especially Spain to Latin America, of this kind of talent that you are starting to recruit? BT: No, not really. We have not seen that. Of course, we have our people there, and we are growing in our center in Spain, but no. That’s an interesting question.
SM: Interesting vision. Besides these kinds of convergences that you’re predicting, the mobile phone, the wallet and the security key, where else do you point young entrepreneurs or early stage entrepreneurs to look for opportunities? SS: I think the other thing that’s critical is to say, hey, what business problems can I solve, on a
Sramana: You talked about sticking with your core market segment of companies with revenues between $75 million and $1 billion. How do you feel when large enterprises call you? How do you deal with those queries? Jon Kondo: We like those queries because they tend to be big opportunities. Large enterprises tend to spend a
SM: How do you tackle this zero unemployment in your industry? That’s bound to create a talent war. How is the region coping with that? How do you propose to cope with that going forward? BT: The thing is because of how deeply companies want to be part of this industry and offer services globally,
SM: The example that I was giving you earlier along the same lines has exactly the same argument because these corporate rewards and recognition merchandise vendors find an efficient channel to sell through, and with repeat purchase patterns and that’s very attractive to them. SS: That’s exactly right. SM: What do you see in terms
Sramana: When you came into the market in 2008, what did you notice in the competitive landscape? Who were you seeing in deals? Jon Kondo: We saw the big guys in the space, although they did not take us seriously at first. We saw Oracle, SAP and IBM. Now, they take us a lot more
SM: Actually, TCS (Tata Consultancy Services) has set up a major Latin America operation. BT: They do. TCS probably is the Indian vendor that has the largest call center here in Latin America. They do have a strong presence in Brazil, and from Brazil, they support global clients. They won, a couple of years ago,