Outsourcing: PV Kannan, CEO Of 24/7 (Part 5)

Sramana Mitra: So, the work that you do in the Philippines is more cultural support than technical support. PV Kannan: That is exactly right, and it has to be individualized, because you don’t care about how the world solves it. It is about my problem and how are you, as my partner, are going to

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August 25: FREE Online 1M/1M Roundtable For Entrepreneurs

Entrepreneurs are invited to pitch their businesses or attend this FREE online 1M/1M strategy roundtable on Thursday, August 25, 2011, starting at 8 a.m. PDT/11 a.m. EDT/8:30 p.m. IST. You can find more details here and register here. Please let your friends know, all are welcome!

Bootstrapping A 130 Million VAR In The Midwest: Ahead CEO Dan Adamany (Part 5)

Sramana: In your early days when you were just an extension of the EMC sales channel, what king of margins did you operate on? Dan Adamany: They were all over the board. There was some money made on the front and they also provided back-end rebates. We make money based on the sale of the

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How To Become An Agent Of Change In Your Region

By guest author Irina Patterson MAD Incubator is a government supported business incubator in Malaysia. MAD is one of 1M/1M strategic partners in Asia. Andrew Wong, managing director of MAD, reached out to 1M/1M, after he read Sramana’s Entrepreneur Journeys book series. After grasping what 1M/1M could do for his region, Andrew rallied his local

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Catching Up: New 1M/1M Series

This week marks the start of a new series that asks common questions you as an entrepreneur may have. Beginning with Does Your Region Experience Brain Drain Of Technology Entrepreneurs?, each day we discuss a different facet of entrepreneurship and how 1M/1M can help entrepreneurs launch their businesses.

Outsourcing: PV Kannan, CEO Of 24/7 (Part 4)

Sramana Mitra: Where in Latin America do you have centers? PV Kannan: We are in Guatemala and Nicaragua. SM: And there are 4,500 people in the Philippines, and the 3,000 people in India are all in Bangalore?

Bootstrapping A 130 Million VAR In The Midwest: Ahead CEO Dan Adamany (Part 4)

Sramana: What happened during your second year of business in 2008? Dan Adamany: We had a bit of a ramp. I had built up the coffers some, so I went after a well-known technical guru and another person who was a former college colleague of mine. He was at EMC and ran the area for

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Outsourcing: PV Kannan, CEO Of 24/7 (Part 3)

Sramana Mitra: My hypothesis is that there is going to be level zero customer support that will come in and be inserted before any contact center representative touches a customer. PV Kannan: Yes, I think that has been happening for a long while. It has become more easy to do it, but – I’m probably

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