Outsourcing: Chris Coles, President And CEO Of HyperQuality (Part 1)

By Sramana Mitra and guest author Aditya Modi About HyperQuality HyperQuality is an independent quality assurance company with operations in the United States and India. Founded in 2003, the company uses customer satisfaction as a means to retain existing customers and acquire new ones. It does this by listening to customer–agent interactions, rating them, and giving feedback to clients on which

Read Full Article »

Featured Videos

Do You Want To Have Dinner With The Guy You Want To Hire? Christos Cotsakos, Founder Of ETrade And CEO Of EndPlay (Part 2)

Sramana: Where does your story go from there? What did you do when you graduated from Paterson State College? Christos Cotsakos: I got accepted at UCLA to go for a masters degree. I also got married when I met my wife during summer school there. I was looking for a job and found one at

Read Full Article »

Business Incubator Series: Diane Dimeff, eSpace: The Center for Space Entrepreneurship, Boulder, Colorado (Part 6)

By guest authors Irina Patterson and Vandana Upadhyay Irina: Do you take equity in the companies that you incubate? Diane: We do. Because we are nonprofit we can’t technically enter into financial contracts with our companies. But we can enter into what’s called a pledge agreement. We’d talk to them, and the template for us

Read Full Article »

Thought Leaders In Cloud Computing: Jay Leader CIO, Of iRobot (Part 2)

Sramana Mitra: What about customer service; how do you handle this? Jay Leader: We do have customer service, and we have internal applications we use for this. We use RightNow technologies to manage customer service operations. Part of the call center is outsourced, but we do oversee service issues, obviously, and we mine the service

Read Full Article »

July 21: Next 1M/1M Strategy Roundtable For Entrepreneurs

Entrepreneurs are invited to pitch their businesses or attend this FREE online 1M/1M strategy roundtable on Thursday, July 21, 2011, starting at 8 a.m. PDT/11 a.m. EDT/8:30 p.m. IST. You can find more details here and register here. All are welcome!

Do You Want To Have Dinner With The Guy You Want To Hire? Christos Cotsakos, Founder Of ETrade And CEO Of EndPlay (Part 1)

Christos Cotsakos is the founding chairman, CEO and president of EndPlay, a Software as a service provider of web content management solutions to enterprise clients in media, entertainment, and education. After enlisting in the Army in and serving a tour through Vietnam, he began his career as a package handler at Federal Experss. In 1988

Read Full Article »

Business Incubator Series: Diane Dimeff, eSpace: The Center for Space Entrepreneurship, Boulder, Colorado (Part 5)

By guest authors Irina Patterson and Vandana Upadhyay Irina: Would you give us more details on your three programs? Diane: Yes. The first program is the eSpace incubator, which we have talked about quite a bit. The second program is called the Straight to Space (S2S). In this program, we provide entrepreneurial aerospace companies both in

Read Full Article »

Thought Leaders In Cloud Computing: Jay Leader CIO, Of iRobot (Part 1)

By Sramana Mitra and guest authors Siddharth Garg and Rahul Nagpal About iRobot iRobot designs and builds robots that make a difference. iRobot was founded in 1990 when Massachusetts Institute of Technology roboticists Colin Angle and Helen Greiner teamed up with their professor Dr. Rodney Brooks with the vision of making practical robots a reality.

Read Full Article »