Deal Radar 2010: Graystone Creations

“You have to understand that I was the most computer-phobic person you could imagine,” said John Olson when talking about the online evolution of Graystone Creations, his business for fountains and fountain and pond supplies.

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Servicing IT: ServiceNow CEO Fred Luddy (Part 7)

SM: Are there even any companies out there that have technologies worth acquiring that are in what you term the ERP for the IT market? FL: Some, but not too many. Companies such as Hewlett-Packard and Computer Associates made done dozens and dozens of acquisitions. They would approach the ERP for the IT field with

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Vision India 2020 Book Review: Balaji S.

From Balaji Sowmyanarayanan’s review of Vision India 2020 by Sramana Mitra for the Fake Geek Limited blog: “Unlike the usual business books that tell the strategy of a success story post facto, Vision India 2020 is an imagined retrospective circa 2020. The book features ideas and strategies that are likely success stories in 2020 – outlined

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Deal Radar 2010: Medallia

On September 10, 2001, Medallia pitched to its first customer, a top five hotel company, as a pilot customer. Then came September 11th. Much to Medallia’s surprise, the hotel called back on September 12 and said it would like to move forward with Medallia, which built the prototype system. The company pressed ahead, and after

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Servicing IT: ServiceNow CEO Fred Luddy (Part 6)

SM: Your company has been disruptive to the marketplace, which has forced your competitors to change their entire business model to address your success. FL: Exactly. It’s similar to when Southwest came on the scene and dropped a whole new way of doing business for airlines into the market. We have a very different model.

Vision India 2020 Book Review: Arjun Malhotra

Arjun Malhotra is the chairman and CEO of Headstrong, a U.S.-based IT services company.  He is also the chairman of TiE Global, the world’s largest not-for-profit organization for entrepreneurs.  In the 1970s, Arjun Malhotra co-founded HCL Technologies, one of the first Indian IT companies.  Here is his review of Vision India 2020 by Sramana Mitra:

1Mby1M Deal Radar 2010: Beyond The Rack, Montreal, Canada

It’s all the fun (and great clothes) of a sample sale without the crowds or the need to live in a big city. Montreal-based Beyond the Rack is private sale shopping club serving members throughout the United States, Canada, and other countries around the world. The company sells designer fashions, hosiery, underwear, swimwear, jewelry, cosmetic

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Servicing IT: ServiceNow CEO Fred Luddy (Part 5)

SM: I talk with a lot of CIOs. They tell me that 25% of their architecture is cloud computing. How does the role of the service desk evolve in that scenario? FL: As these customers start to move more and different apps into the cloud, they still have to manage those applications and the vendors.