Cloud-based contact centers are an active space. Here’s an opportunity to get up to speed with the developments.
Sramana Mitra: Let’s first introduce yourself to the audience as well as what you do in the company.
Mike Burkland: I’m the CEO of Five9. I joined here as CEO back in January, 2008 – over six years ago. Five9 was founded in 2001. We’re a leading pure cloud software provider to the call center market or, as we refer to it today, the contact center market. Five9 has over 2,000 businesses as clients. They run their contact centers on our cloud solution. They actually process, on an annual basis, about 3 billion customer interactions across the Five9 platform. When I joined, we were about $10 million in revenue. Now, >>>
We covered John Roberts’ Entrepreneur Journeys story in December of 2008. In this story, we explore the cloud CRM industry’s evolution with Larry Augustin, who replaced John as CEO on May 6, 2009.
Sramana Mitra: As you know, we have covered SugarCRM quite a bit before. So our audience does start off with some knowledge of the company. I’d like to start us out by asking you, now that we are in a mature phase of the cloud computing industry – and CRM on the cloud especially is in a very mature stage – what does your ecosystem look like? Who goes for what solution and why? Who chooses SugarCRM and why?
A recent report released by Markets and Markets estimates the global cloud computing spend to grow to $121.1 billion by 2015, recording a compounded annual growth rate of 26% over the period 2010 through 2015. Another report by Market Research Media expects strong growth within cloud computing to continue. The report projects a 30% annual growth rate over the five year period from 2015 with the market expected to be worth $270 billion by 2020.
On my blog, I write an interview-based series called Thought Leaders in Cloud Computing where we invite industry folks with interesting vantage points to come and share their points of view about the industry and its trends, gaps, blue sky opportunities.
Did you know that the core technology at the heart of apps like Uber and Lyft is a relatively lesser known cloud-based communication platform called Twilio? Read on!
Sramana Mitra: Let’s introduce our audience to yourself as well as Twilio to begin with.
Jeff Lawson: I’m the CEO and Co-founder of Twilio. Twilio is communication-as-a-service. What we do is we allow companies to use our communication infrastructure running in the cloud to build and innovate applications that they need to communicate. Customers span companies from the Fortune 500 to innovative startups like Airbnb and Uber. They use Twilio’s communication capabilities to fundamentally create a better customer experience that closes the loop in some kind of application that needs to talk to human beings. >>>
Today, we’ll look at private cloud hosting as a domain to double-click on. Scott and Sean, with Secure-24, are competing with the likes of IBM.
Sramana Mitra: Welcome to Thought Leaders in Cloud Computing. If you would first introduce yourself as well as the company to give us some context, that’ll be great.
Sean Donaldson: I’m Co-CTO at Secure-24 with Scott McIsaac. I have 15 years of mostly infrastructure experience, effectively building cloud infrastructure and cloud solutions for numerous clients.
Unstructured Data Analysis coupled with Machine Learning is the most exciting area of business right now. In this interview, we discuss how Ulf and his team apply the process to Contract Analysis.
Sramana Mitra: Let’s start with introducing our audience to you. Tell us a bit about your background as well as Seal Software.
Ulf Zetterberg: I am the co-founder of Seal Software. I’ve been spending most of my time around content management. I have a passion for transformation of data to information, so it becomes useful and valuable inside a business process. I’m a serial >>>
Cloud adoption in the enterprise is opening up new security gaps. Assaf and his team have identified a major one and convinced Sequoia to concept-finance the venture. Very interesting articulation of cloud security issues facing enterprises!
Sramana Mitra: Let’s start with introducing our audience to yourself as well as Adallom. What are you doing? What specifically are the trends that you’re aligning with within the cloud computing space?
This interview puts the spotlight on a very interesting topic: how companies that primarily monetize through their enterprise/B2B business and use B2C offerings to test software as well as to generate leads. In the cloud storage business, we’re seeing very interesting trends, and Matthew explains the rationale and the analysis very well. Great conversation!
Sramana Mitra: Tell us about yourself as well introduce our audience to Code42.
We don’t often see significant global cloud technology companies being built out of London. Mimecast is an exception and is likely to go public in the near term. This conversation highlights the activities of a major player in the cloud-based enterprise email system space.
Sramana Mitra: Let’s start by introducing our audience to Mimecast and yourself.
Peter Bauer: I’m the CEO and co-founder of Mimecast. I’m originally from South Africa but moved to the UK in 2002. I set up Mimecast, which is headquartered in London, with my co-founder who is also a South African. The business today has grown to an >>>
If you are confused about the cloud file storing and sharing space, this interview with Vineet Jain should throw some light on the dynamics of the industry.
Sramana Mitra: Let’s start with introducing our audience to yourself as well as to Egnyte.
Vineet Jain: I’m the CEO and co-founder of Egnyte – a company that I started in 2008 with three others. We started Egnyte with a very simple idea. We were trying to replace a physical file server with something that was multi-tenanted and hosted without realizing that we were actually building a cloud play. We actually called the product an on-demand file server. Of course, once we realized that the word cloud is hot, we replaced on-demand with cloud. That was the idea from which Egnyte was born. Here we are today with 42,000 enterprise customers. We are around 300 employees headquartered in Mountain View. We were funded by Google, Seagate, and Polaris among others. We have raised $62.5 million so far. >>>
Steve Knipple lays out a clear picture of the managed cloud infrastructure-as-a-service space, including a great pointer to open problems that customers are asking for solutions to. Cloud entrepreneurs, take note.
Sramana Mitra: Let’s start by introducing our audience to yourself as well as EasyStreet.
Steve Knipple: I’m the Chief Technology Officer of EasyStreet Corporation based out of Beaverton, Oregon. We’re a company in transition right now. We have been in business for about 20 years and we have followed the technological trends and improved >>>
This discussion explores how cloud entrepreneurs can identify open problems and opportunities that warrant building a new business.
Sramana Mitra: Tell us about yourself as well as introduce our audience to Scalr.
Sebastian Stadil: I’m the founder of many things, among which is the Silicon Valley Cloud Computing Group, which is a cloud computing user group that has a little over 8,000 members. We meet every month to discuss technology and industry challenges. I’m also the founder of Scalr, which offers an open source enterprise cloud management platform to over 700 customers. >>>
Ajit Gupta is one of the world experts in the domain of networking, in general, and content acceleration, in particular. Prior to Aryaka, which he founded in 2008, he founded Speedera in 1999, and eventually sold it to Akamai for half a billion dollars. Here, Ajit and I discuss the future of the public and private internet.
Sramana Mitra: Let’s start with introducing our audience to you. Tell us a little bit about your background and also, tell us about Aryaka.
Ajit Gupta: I’m the CEO and Founder of Aryaka Networks. Aryaka is a company based in the optimization space. You can think of us as an intelligent network for the enterprise. Essentially, we bring geographically-dispersed companies together. We make the headquarters talk better with the branch offices in much faster and simpler ways. This is all done in the, so-called, cloud. We have points of presence around the world. Enterprises connect to these locations and then the magic happens within our data centers. >>>
Entrepreneurs in the field of data integration would like to read this interview to get a sense of the state of the union, and identify open opportunities in the field.
Sramana Mitra: Bob, tell us about Liaison Technologies and yourself.
Bob Renner: I’ll tell you a little bit about myself first and then I’ll dive into Liaison. My background is in the technology space. I call myself a technologist by trade. I joined Liaison Technologies almost 15 years ago as a Chief Technology Officer. Then, I moved up from CTO to CEO after being with the company for a couple of years.
This interview has a very interesting discussion on the future of user interfaces that interact with data. Read on!
Sramana Mitra: Paul, let’s start with introducing our audience to you as well as to MicroStrategy.
Paul Zolfaghari: I’m Paul Zolfaghari. I’m the president of MicroStrategy. We’re an enterprise software company that’s been in existence for 25 years. We went public in 1998. As an overall background of the company, we are a global company with global operations. We operate directly in 26 countries around the world. We’ve got north of 4,000 customers across a multitude of industries. In 2013, our revenue was just short of $600 million and we consider ourselves the leader in analytics, business >>>