Wipro Needs To Think Differently
Even as the economic headwinds approach gale force, the Indian IT outsourcing industry continues to deal with the aftermath of the Satyam fraud revealed earlier this year. Amid such worries, Wipro Ltd (NYSE:WIT), another Indian giant and one of my Top 10 Outsourcing Stocks, announced rather depressing Q3 results.
Revenue of $1.1 billion declined 0.9% over the year. In constant currency revenue grew 3.5%. EPS of $0.13 was marginally shy of the Street’s estimates of $0.14. In Europe, there was good growth of 24% on a constant currency basis over the year. The India and Middle East businesses grew 52% in constant currency over the year.
During the quarter, Wipro announced the acquisition of Citi Technology Services Ltd., Citigroup’s in-house IT services provider in India, for $127 million. As part of the transaction, Wipro and Citi will enter into an agreement for the delivery of Technology Infrastructure services and Application Development and Maintenance services for a period of six years, guaranteeing revenues of $500 million over the term.
Wipro’s management foresees three major drivers of growth in a depressed economy. First, they expect customers to look for an end-to-end service provider to help reduce overhead and the cost of managing relationships. They are well placed to tackle this on account of their wide service portfolio spanning consulting, application development and maintenance, R&D engineering, technology infrastructure services, package implementation, testing services and business process outsourcing.
Second, they expect customers to look for partners who can address their capital conservation needs and reduce operating expenses. Wipro is capable of addressing the issue through their services of process optimization, application optimization and infrastructure consolidation. Third, they expect customers to look for partners who are financially strong and sustainable. Wipro should be able to win the battle on that ground as well.
Despite the above analysis Wirpo seems to have done on potential customers, they are still lacking in differentiated products or services that have any IP strength. With Obama leading the government, outsourcing jobs from the US to other countries may become more difficult. The Obama administration is clearly showing signs of using tax policy to prevent outsourcing to the extent they can. Add to that the annual salary increments that Indian firms have been doling out, and the Indian outsourcing industry is in some danger. To be fair, the salary hikes have slowed down under the recession scenario.
The sad part is that it is not only Wipro that is turning blind eye to either product development or SaaS, but the entire Indian software industry. Their current outlook makes me repeat that the Indian software industry needs to diversify into other areas such as SaaS, Enterprise 3.0 and Web 3.0 if it really wants to play in the big league.
If you are interested in understanding India’s innovation ecosystem, please read: India’s Innovation Gap, this discussion on Entrepreneurship in India, and also a discussion on the gap in product management capabilities. Together, they offer a picture of India’s stalling innovation eco-system, as the outsourcing industry is maturing, and to an extent slowing down.
Wipro’s stock is currently trading at $6.04 with a market cap of $8.79 billion. The company can still play a leadership role in building / acquiring a portfolio of SaaS or software product businesses. It needs to think differently, however, to get there.
WIPRO’s Mid-Management Needs a Complete
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Shake-Up to Go to the Next Level
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Sramana,
I am not sure whether it is the correct place to put the comment. If not, my apologies and please delete the comment.
I worked with a product company for 5 years and joined WIPRO to know the services aspect of the business along with Process and Methodologies. Unfortunately, it was not to be. I quit very quickly. Main Reason – highly political and very less knowledgable Middle Management.
Mr. Premji is very serious about IP development and constantly talks about it. But its implementation depends on the soliders (below the mid level of managers) who will be driving it. However, the mid level seems to be very comfortable after spending some years. WIPRO provides a tag system – red, blue etc based on number of years to embed a sense of pride and belonging which is mostly misused by many managers. Only work, as far as I have seen (in many accounts/ODCs) they do is – status reporting in a week = 1 to 2 hours of work. Period. Rest meeting, talk, training et al. People who are technically good are deserting WIPRO in droves for product companies.
However, there are a lot of good managers at the headquarter which at Sarajapur, whom I was fortunate to interact with. But, they seem to be disconnected with other levels.
If WIPRO really wants to get into serious software development, the mid management needs a huge shakeup. Otherwise, a company with genuine potential to get into a next wave is just going to be lost.
Just a clarification. No sour grapes here. WIPRO is great company, but it is loosing its “it” factor.
I was also in mid management. However, I had a tough time in dealing with politics there. Like if you want to enable wiki or a blogging system or drive a new tech initiave, everyone is with you till you want it to implement ! And that is how the entire time is spent by managers on meeting, strategies etc!
Oddly a lot of SaaS is coming from startups , I just read about Deskaway an indian startups that provides SaaS products.
I wonder if there can be a startup and major company collaboration in some way.