Offshoring Secrets: How Can India Center Gain More Respect?
Check other articles in the series...By Utkarsh Rai, Guest Author, Author of “Offshoring Secrets”.
Almost everyone in an offshore center in India are aware of the tag of “cheap labor” and the “cost advantage”. These are the two sides of the same coin. Where the first one hurts feelings and sentiments, the second one offers a feeling of job security.
I will cover the first side of coin about how to gain respect in the organization and avoid being tagged as “cheap labor”. In my conversations with the teams in offshore centers, I always remind them that their center had not been opened out of any “love or affection” for them, but was needed because of business/economic reasons.
Here are few ways by which offshore centers can gain respect:
1. Take initiative in owning critical components, and at the same time avoid being the weakest link in execution.
2. Not only suggest multiple solutions to a problem and but also recommend a solution for timely closure of issues.
3. Help the other teams at other countries in developing and integrating components.
4. Champion spreading of best practices across various teams which can help the company as a whole.
5. Be best in class in your area of ownership.
So what are the signs, that your offshore center is gaining respect?
If you hear any of the following in hallway or conference room discussions at the parent company:
* “No, No let us not decide ourselves, let us pull in the India engineers and discuss.”
* “I am not sure about the full impact, I need to call my India team and get the right answer.”
* “Team in India can support any customer issue as they have the required skills.”
* “India team has suggested some good tools and methodology, which has reduced the overall cycle time. We should roll this here too.”
And so on…
This segment is part 3 in a 6 part series Is India Center Becoming Costly? →
Jump to part: Why Small Tech Companies Should Offshore, A Personal Journey, How Can India Center Gain More Respect?, Is India Center Becoming Costly?, How Can Small Centers Attract Talent?, Offshoring versus Outsourcing
I was reading an article about Inforsys’(one of the leading IT companies in India) Human resourse practices and now Iam left wondering about the following question?
In what ways do you think Infosys’ corporate culture which is bult on transparency and wealth sharing be a hindrance to the success of their international operations?
Why should it be a hindrance?